Legal

Privacy Policy

We take your privacy seriously. This policy explains what information we collect, why we collect it, and how we use it — in plain English.

Who we are

The Jam Kitchen is a small-batch artisan preserve business based in Truro, Cornwall, operated as a sole trader. When this policy refers to "we", "us", or "The Jam Kitchen", it means the individual running this business.

We are the data controller for any personal information you provide to us through this website, our contact form, or by placing an order.

You can reach us at thejamkitchenco@gmail.com with any privacy-related questions.

What we collect

We only collect information that's genuinely necessary. Here's what that looks like depending on how you interact with us:

When you place an order, we collect your name, delivery address, email address, and payment details. Payment information is processed securely by our payment provider — we never store your card details directly.

When you fill in our contact form, we collect your name, email address, and the content of your message.

When you submit a wholesale enquiry, we collect your name, business name, email address, and the details of your enquiry.

When you sign up to our mailing list, we collect your email address and, if you choose to provide it, your name.

We don't collect any information we don't need. We don't buy data, sell data, or share it with advertisers.

How we use it

We use the information you provide solely for the purposes it was given. Specifically:

  • Order information is used to process and fulfil your purchase, and to communicate with you about your order.
  • Contact form submissions are used to respond to your message.
  • Wholesale enquiry details are used to follow up on your enquiry and manage our trade relationships.
  • Mailing list sign-ups are used to send you occasional updates about new products, upcoming markets, and news from The Jam Kitchen. You can unsubscribe at any time.

We will never use your information for unrelated marketing, pass it to third parties for their own use, or contact you in ways you haven't consented to.

Sharing your data

We do not sell or rent your personal information to anyone, ever.

In the course of running the business, your data may be shared with a small number of trusted third-party service providers who help us operate — for example, our payment processor, email service provider, or delivery courier. These providers are only given the information they need to perform their specific service, and are required to handle it securely.

We may also be required to share information if required by law — for example, in response to a court order or legal obligation.

How long we keep it

We keep your information only for as long as necessary:

  • Order records are kept for up to 7 years for accounting and legal compliance purposes.
  • Contact form and enquiry messages are kept for as long as is reasonably necessary to resolve your query, typically no more than 2 years.
  • Mailing list data is kept until you unsubscribe.

Once data is no longer needed, it is securely deleted.

Your rights

Under UK data protection law, you have the following rights regarding your personal data:

  • The right to access — you can ask us what information we hold about you.
  • The right to correction — you can ask us to correct inaccurate information.
  • The right to erasure — you can ask us to delete your information, subject to any legal obligations we have to retain it.
  • The right to object — you can ask us to stop using your information for marketing at any time.
  • The right to portability — you can ask us to provide your data in a portable format.

To exercise any of these rights, simply get in touch. We'll respond within 30 days.

If you're unhappy with how we've handled your data, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Cookies

Cookies are small text files stored on your device when you visit a website. We use only essential cookies necessary for the website to function — for example, to maintain your shopping basket during a session.

We do not use advertising cookies or tracking cookies. If we ever add analytics to the site, we will update this policy accordingly and seek your consent where required.

Contact us

If you have any questions about this privacy policy, or about how we handle your personal data, please don't hesitate to get in touch:

We aim to respond to all privacy-related queries within 5 working days.