FAQs

Are your jams vegetarian and/or vegan?

Absolutely! There is no meat, fish or dairy items in any of my products, so it can be enjoyed by vegetarians and vegans.

Do you use local ingredients?

Where possible, I use local ingredients that are in season.

For example, the strawberries in my Cornish Strawberry Jam are picked less than 10 miles away.

How do your products compare to supermarket ones?

In many ways! Firstly, of lot of care goes into my products being handmade. They also have a much higher fruit content and lower sugar content than most supermarket products. For example, my Cornish Strawberry Jam has an incredible 80% fruit content!

Do your products contain any allergens?

If one of my products includes any of the 14 allergens listed by the Food Standards Agency, I have shown it in bold on the ingredients list, both on the jars and on the item description on the website.

But if you make your products from home, couldn't allergens get into your products that way?

I keep my jam making ingredients and utensils separate from my everyday cooking items. However, please be aware that I do have items such as flour, nuts and peanut butter in my kitchen cupboards. Whilst I strive to ensure no allergens get into my products, I cannot absolutely guarantee this. If you have any concerns, please get in touch on thejamkitchenco@gmail.com.

Do you accept returns?

You have the right to cancel your order within 14 days of receiving it, and will then have 14 days to return your unopened and undamaged product in the original packaging. You are responsible for delivery charges of the return. After 14 days, I do not accept returns. If your product is damaged in anyway, please get in touch.

Are you Food Safety and Hygiene certified and are you a registered Food Business?

Yes, I hold a level 2 Food Safety and Hygiene certificate and I am registered as a Food Business.

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